You messed up prod. Now what?

On the third episode of this season of Databased, Jamie and James cover the unglamorous but critical topic of incident response. Incidents are inevitable and part of maturing as a company is creating systems that let you respond to them well and act quickly.2:13: The boring stuff: What are SEV levels, IMOCs, and TLOCs?12:51: The five stages of incident response17:30: AI's role in triage assistance19:37: Zero-blame culture23:05: Complex systems are hard to triage25:11: Get the quick dirty fix out early to stop the bleeding28:40: Debugging32:00: Remediation35:40: Live communication is key38:05: Outages can be fun?42:00: Analysis paralysis45:30: Detection49:50: There are only three alerts that matter at your company51:00: The power of zero57:00: Being an IMOC (Incident Manager On-Call)1:09:00: IMOC's are time travelers, be 20 minutes behind1:10:19: Post-mortem1:17:00: Summary